Oh! Where Was I?

The old job is now a thing of the past. A few days ago I called into the department that I used to work in...as a customer this time! I reached someone in India. The lady was cordial but I ended up having to repeat myself many times and dumb-down my request. I got put on hold 3 times for a simple request. I found the whole thing ironic. I also found out first-hand why customers I had personally talked to complained so much about our support in India.

I got a customer service survey via e-mail and I gave them a piece of my mind. I was very professional with my viewpoint but just very, very honest. Basically, I said that if you can't communicate clearly with your customers you should find something else to do. That goes for anyone...no matter where they live.

Some would say that it is not fair that we were out-sourced and downsized. Maybe not fair to the customers that may get what they think is poorer service. But at the same time no one complains when they don't have to pay more for the same services.

But to say all this is unfair? What in the world does it have to do with being fair? A business is out to make money. I get it. Nothing personal.

As I found out and have heard many times over now: In this job market it is not a case of IF you will get laid off but WHEN. And to be ready.

So, I had better beef up my life-raft (i.e. bank account, savings, resume on file, marketable skills) this time around. It's much more fun than grabbing my Linus blanket and hiding in a corner.